Policies & FAQ
Policies
Shipping Policy
Shipping Methods
We offer various shipping methods to cater to your preferences and urgency. Shipping options and estimated delivery times are available during the checkout process.
Order Processing Time
Orders are processed within 1-2 business days. Please note that processing times may vary during peak seasons or promotions.
Shipping Charges
Shipping charges are calculated based on the selected shipping method and the destination. Exact charges will be displayed during the checkout process.
International Shipping
We offer international shipping! Customs duties and taxes for international orders are the responsibility of the customer.
Return and Exchange Policy
Returns
Please be patient and understand this is a small business. We care greatly about your satisfaction! For returns, we cannot process them at this time.
Exchanges
Exchanges are allowed within 10 days of the receival date. If you're item is not the correct size or color, we can definitely get the right item to you! The item must be unused, in the same condition as received, and in the original packaging.
Exchange Process
To initiate an exchange, please contact our customer service team at charmgrovestore@outlook.com with your order number and details.
Privacy Policy
Personal Information
We respect your privacy and are committed to protecting your personal information. Please review Shopify's Privacy Policy for details on how we collect, use, and safeguard your data.
Terms and Conditions
Acceptance of Terms
By shopping on our website, you agree to abide by our terms and conditions. Please review Shopify's Terms and Conditions for a comprehensive understanding.
Contact Information
If you have any questions or concerns about our policies, please contact us at:
- Email: charmgrovestore@outlook.com
Changes to Policies
We reserve the right to update and modify our policies. Any changes will be effective immediately upon posting on our website.
Thank you for shopping & charming with us!
with love,
Charm Grove